User Agreement

C2A (Connect to Action) · 1BY0 SOLUTIONS · Last updated: September 2026

This document is a product policy template. Have an Indian privacy/technology lawyer review it before relying on it in production.

This User Agreement (“Agreement”) is between you (the individual or organisation using C2A) and 1BY0 SOLUTIONS (“we”, “us”), operator of the C2A SaaS platform at https://c2a.app/. By creating an account or using C2A, you agree to this Agreement, our Terms & Conditions, and Privacy Policy.

1. The Service

C2A is a multi-tenant lead CRM delivered as software-as-a-service (mobile and web). Features may include lead capture from connected channels, assignment, follow-ups, dashboards, and integrations. Features may change over time.

2. Accounts & roles

You must provide accurate registration information and keep credentials secure.
App Admins are responsible for users, permissions, and data in their workspace.
You must not share login credentials or allow unauthorized access.

3. Acceptable use

You agree not to misuse C2A, including spam, unlawful messaging, scraping, reverse engineering, or accessing other tenants’ data. You are responsible for content and leads you import and for complying with Meta, RCS, WhatsApp, and telecom rules that apply to your campaigns.

4. Customer data

Lead and account data in your workspace remains your responsibility as the business user. Our processing role is described in the Data Processing terms and Privacy Policy.

5. Fees

Paid plans, if any, are governed by the plan you select and our Refund & Cancellation Policy.

6. Suspension & termination

We may suspend or terminate accounts that violate this Agreement or pose security/legal risk. You may stop using C2A and request account deletion as described in Account deletion.

7. Disclaimers

The Service is provided “as is” to the extent permitted by law. Lead delivery depends on third parties (Meta, messaging providers, networks). See also Third-party integration terms.

8. Contact

support@c2a.app · Company & Grievance