Account Deletion Process

C2A · 1BY0 SOLUTIONS · Last updated: September 2026

Process description for users and App Review. Lawyer review recommended for production wording.

1. Who can request

Individual users: delete your staff/login access.
App Admins: delete the organisation workspace and associated leads/integrations (subject to confirmation).

2. How to request deletion

Email support@c2a.app with subject “Account deletion — C2A”.
Include: registered email or mobile, organisation/workspace name, and whether you want (a) user-only deletion or (b) full workspace deletion.
We may verify ownership (reply from registered email or additional checks).

3. What we delete

Account credentials and profile fields for the deleted user
For workspace deletion: leads, notes, assignments, and integration connections in that tenant from active systems
OAuth tokens for Meta (and similar) tied to that workspace

4. Timing

We aim to complete deletion from active systems within 30 days of verified request. Backup copies may persist for a limited retention window before expiry.

5. What we may retain

Limited records required for security, fraud prevention, dispute resolution, or legal compliance (for example billing proofs or abuse logs), for the minimum necessary period.

6. Integrations

Disconnect Meta / other channels in-app before or during deletion where possible. Deleting C2A does not delete data held independently by Meta, WhatsApp, or your RCS provider — manage those in their consoles.