Refund & Cancellation Policy

C2A (Connect to Action) · Operated by 1BY0 SOLUTIONS · Last updated: September 2026

This policy explains cancellations and refunds for paid C2A plans and related services offered by 1BY0 SOLUTIONS (“we”, “us”).

1. Free access / trials

Where a free tier or trial is offered, no payment is charged for that period. Ending a free trial does not create a refund obligation.

2. Subscriptions & renewals

Paid plans (if purchased) are billed according to the plan you select (monthly, annual, or custom).
You may cancel a subscription at any time by contacting support@c2a.app or via billing controls when available in-product.
Cancellation stops future renewals. Access typically continues until the end of the already-paid billing period.

3. Refunds

General rule: Fees already paid for a billing period are non-refundable, except where required by applicable law or expressly agreed in writing.
Duplicate / erroneous charges: If you were charged in error, contact us within 7 days with payment proof. Valid duplicate charges will be refunded.
Service failure: If a paid plan is unavailable for a sustained period due to our fault (excluding third-party outages such as Meta or messaging providers), we may offer a proportionate credit or refund at our discretion.

4. How to request cancellation or refund

Email support@c2a.app with:

Account email / registered mobile
Plan name and payment reference
Reason for the request

We aim to respond within 5“7 business days.

5. Third-party charges

Charges from Meta, Google, telecom / RCS providers, or app stores are governed by those providers’ policies. C2A refunds do not cover third-party advertising or messaging spend.

6. Contact & grievance

Billing support: support@c2a.app
Grievance / escalation: see Company & Grievance
Related: Terms & Conditions